by Guest blogger Nancy Kagan of Summit Dental Partners All too often issues arise when an employee is unable to meet expectations. In many cases this is due to a lack of clarity as to the expectations that need to be met. Good communication might seem obvious, because in most cases we work in close proximity every day, but unfortunately the opposite is often true. Here are some of the ways a dentist or manager can make sure that expectations are met:
- Written job descriptions-ask your team member to provide you with a list of their tasks and responsibilities. Do the same based on your expectations and then compare them. You might be surprised to see that the two are not in line. This is a great way to open up a dialogue that will help you move forward in the same direction.
- Daily huddles–while huddles can be challenging to schedule, they are invaluable when it comes to setting daily expectations. If done well, a good team will find themselves dependent on these 5-10 minute meetings in order to make sure everyone is on the same page.
- Staff meetings-a good staff meeting gives everyone a chance to discuss the practice and will help to make sure everyone is aligned. The key is to make sure they are productive sessions that allow for an exchange of thoughts and ideas by everyone on the team
- Staff reviews-making time to meet with everyone individually is vital. Everyone has a voice and wants to be heard. Regular reviews (yearly at least) will prevent issues from getting out of hand and give the dentist or manager a chance to clarify expectations. Remember… a review is just that and does not guarantee any salary changes.
If you have clarified your expectations and find they are still not being met you may have an employee that is on the wrong seat on the bus. Make sure that your employee is, in fact, capable of the job they have been given. Sometimes we find that a change needs to be made so that we do not continue try to put a “round peg in a square hole”…. Expectations not met!